Delivery and payment

We offer flexible delivery options and conditions. However, if you cannot find what you need, please contact us, and we will try to find the most suitable and convenient delivery option for you.

In-store pickup	free	1-2 days
Courier delivery in Riga	from 10.00 EUR	1-2 days
Courier delivery across Latvia	from 15.00 EUR	1-2 days
Delivery to "Omniva" parcel terminals in Latvia	5.00 EUR	1-2 days

Delivery charges for oversized items are calculated individually.

Items in stock are dispatched within 1 business day after payment is received.

Receiving your parcel

Mailboxes are heavy and can be damaged in transit. When you receive the parcel, please:

1. Inspect the packaging in the courier's presence — the box, corners, film and tape.
2. If the packaging is damaged (dented, punctured, torn, wet), open it in the courier's presence and check the goods.
3. Note the damage in the courier's delivery document (or on the courier's device) and take photos — or refuse the parcel.

The carrier Venipak's parcel delivery rules (points 8.5 and 8.6) require the same: the recipient inspects the packaging on delivery and notes visible damage in the delivery document. Damage not noted on delivery is not the carrier's liability, and later it can no longer be proven where and when it occurred.

If you find damage only after opening the packaging, let us know as soon as possible, preferably within 2 working days, and keep the packaging. This lets us file a claim with the carrier in time and resolve the matter quickly.

Check the goods before installation. Once installed, it is much harder to establish when and how damage occurred.

How to make a claim

Send your claim to [email protected] with:

• the order or delivery note number and the date you received the goods;
• when the damage or defect was found, and a description;
• photos: the whole item, the damage close up, the packaging from all sides and the parcel label;
• the courier's delivery document with the damage note, if there is one.

Keep the packaging and the goods until the claim is resolved. We reply within 15 days.

The manufacturer's warranty covers manufacturing defects — for example, paint peeling because of a faulty painting process, a joint made incorrectly, a door that does not hold. It does not cover mechanical damage (dents, scratches) caused by external physical force, nor damage from incorrect installation, storage or use.

For businesses, claims about transport damage not noted in the courier's delivery document on receipt are not accepted.

These terms do not limit consumer rights under the Consumer Rights Protection Law.